I ask him for his supervisor. I flew three airlines in my trip to Greece from California. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Connecting between A and Z, particularly to a US flight is a hike and bc the elevators are often jam packed one has to go down 6 flights of stairs, not easy for the elderly, those with children or those with mobility issues. And they're giving themselves a hell of an exchange rate on the USD there! The flight is operated by Lufthansa, Lufthansa Regional (Air Dolomiti, Lufthansa CityLine) or Lufthansa Express Rail (DB). If they don't go well there very well could be another strike. And when you calmly show them, they get annoyed, offer no thank you or apology, just stamp your passport without so much as any further acknowledgment. CarolGreat story. Lufthansa points out that it includes one 8kg carry-on bag and snacks with its fare, two offerings that are chargeable in low-cost airlines. I think you're jumping the gun here when assuming the worst. It is not possible to pre-select seats but in the past I have emailed Lufthansa and they have recorded a seat preference with my booking. I am tall and not thin so a center seat really isn't fun. Notably, while Lufthansa has adopted the tactics of its competitors, the fees are drastically higher. a change of aircraft type resulting in no equivalent seat being available on the new flight. Lufthansa was a problem. Confirmed reservation (no waiting list bookings) An already issued ticket; Flights operated by Lufthansa (Lufthansa flight number) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. Is that just for LH flights or will that also be the case for LX/OS flights as well? From 21 March 2022, it will no longer be possible to book Premium Economy . It relates solely to the selected category (e.g. All Lufthansa flights have been cancelled. Then as now, paying considerably more than other carriers for the direct flight and Lufthansa quality. (adsbygoogle = window.adsbygoogle || []).push({}); Do you like to sit by the window, do you love your aisle seat or do you want more legroom during the flight? Any idea whether this will affect FTL/SEN/HON members as well? For a charge, Economy class passengers can reserve seats in advance depending on their chosen fare or booking class. Please note that the name must be identical to the name on the flight booking. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81448662', '');}, 'log_autolink_impression');flights not booked through them. Thanks Lufthansa. The economy class passengers are the worst affected. I had flown in the day before from Mauritius and had the told me I would have stayed in the airport and would have been able to return on my flight. Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. But that's not what is happening here. You can also book a hotel or a rental car directly, or even take out travel insurance. I picked our seats and were given our boarding passes the next day at the airport. Posted by MA Traveler (S.F Bay Area (Marin)) on 02/17/23 01:16 PM. Lufthansa Gets Punitive With Economy Light Seat Assignments. Book your preferred seat when booking your flight. The main change is that right now, you can switch to any of the remaining seats *at check-in* for free, whereas going forward there will be a few. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. I Called Lufthansa to find out. KAYAK searches for flight deals on hundreds of airline tickets sites to help you find the cheapest flights. Of course, you can choose the remaining seats free of charge as soon as check-in for the respective flight begins - usually 23 hours before departure. You can likewise visit the Lufthansa Airlines site at www.Turkish.com to reserve a spot on the web. Covid is not an excuse to disregard your customers. The gap between Lufthansa and Ryanair has just narrowed even further. BTW , " Martin" is an idiot! United in Pdx did a fabulous job of getting my bags to Pdx and sending the over 80 miles to my house. This upgrade is not valid on flights operated by other airlines. Most German I know prefer to fly Easyjet. On neither leg did we have the seats I originally selected. more, You seem to have JavaScript disabled. With hubs in Frankfurt and Munich, Lufthansa flies to nearly 200 destinations across the globe. This is actually not that atypical for basic economy in general. It could be that when you check-in for your flight (online and at the airport), the seat mystery will clear up. Please view our advertising policy page for additional details about our partners. Saturday, the airports are likely to be extra busy. Your boarding pass in conjunction with a valid ID is valid as a ticket for the Lufthansa Express Bus. You will be asked to enter your information and then directed to a customer service representative. Service and perks were mediocre at best. Even in economy premium I have to pay 65 euro per flight segment to reserve a seat. Now, it is deteriorating in on line services and booking flights. If the fare code allows seat selection, either included or with a fee, then yes, 90% of the time, you can use the Reservation Number/Record Locator to look up the reservation on the airline's web site and also add it to you profile. I called one more time after checking in . Done with code shares for now and Lufthansa . After telling me my earlier assigned seat numbers correctly I was told the reason it dropped was I didn't pay. You can also update your saved preferences, contact and frequent flyer details at any time. Reminder Wake up call. You can also filter for flights based on your budget, such as looking for cheap flights under $200 . We are traveling from SFO to Valencia this Tuesday 2/21 . The amendment fee is not refundable and is forfeited if you do not board the flight. When people book half a year before their cheap ass ticket and want to block all good seats for free. All Lufthansa flights have been cancelled. Our mileage bargains also offer you particularly attractive deals to selected destinations worldwide. In addition, you can enter passport and visa information, and enter details for the Secure Flight program. Some of these seats are located in the emergency exit rows. His background in political science and economics gives him unique insight into issues surrounding international travel and governmental regulations. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? Have you tried getting the PNR(record locator) for the Brussels Airline flight and going onto the Brussels Airline web site to see if you can do it that way?? Lufthansa planes are getting a major upgrade. Conclusion. Photo: Lufthansa, Lufthansa To Charge For Seat Selection On Economy Light Tickets. Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. 7. Of course, he proceeded to tell the flight attendant just exactly how important he was to the whole health of Delta airlines. Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. I recently flew with Lufthansa from London to Frankfurt and then on to Singapore. Just told me I couldn . No so fast! Doesn't BA do the same thing including Business Class? There are still seats available on the flight you are checking in on. I flew Eco light last week from LAX to FRA and Im Hey there, From pampering, courteous airlines to extorting from paying pax, seen all in 7 decades. What does this mean? In addition, you can enter passport and . Register your assistance requirements by calling tel. I would be able to accept this, if LH's tickets in Eco Light where cheap. I've had previous issues similar to Jojo Rabbit's. I guess those passengers either don't care or they don't feel the same about LH being racists :), But can you still get a kosher meal on request?! I'm going to call Lufthansa and make sure everything is ok, I guess, but I had not having assigned seats. Help with Scoot booking 5:28 pm. Since when is anything with LH best available? I travel standby so always get last minute seat assignments after every paying passengers gets a crack at it (now including these Economy Lite passengers), and their automated system is set up to assign the BEST AVAILABLE seat at the time the actual seat assignment is given. Heck, I remember being able to get a GT free of charge on the As a LH senator (dropped to silver right before pandemic) who you used to be a big fanboy, the appeal of the airline is rapidly disappearing. The outbound flight featured such outrageously bad service and manners that I thought I was in an SNL skit about Nazi flight attendants. How a great airline became terrible in over 2 years.. LH is really the worst and I say this as a Miles and More Senator who is forced to fly both them and Austrian bc of their dominance in Central Europe. Lufthansa was able to book me a flight from Munich and even offered to pay the train fare. The group is . We flew to LHR last month with fully paid Business Classes tickets and BA wanted to charge up to $168 each to reserve each seat, each way. (From economy to premium economy). I avoid Lufthansa and Air France through their codeshare partners (United and Delta respectively) for similar problems with seat reservations I have had in the past, going back for many years. Although I had made enquiries with the airline about people with COPD and the wearing of face masks, they appeared to take no notice. Normally fly delta or klm. If they keep on the same track as they are, theyll be doing all sorts of nasty things before too long, such as banning Jews from flying, just you wait and see. Once you have the PNR for the operating (ta && ta.queueForLoad ? I go to the gate agent and ask for help. Jo Jo RabbitThanks! I am a senior citizen and had to bear the brunt of it on my health. If you buy a fare that won't allow you to select something in advance, then this of course means a much higher probability of a middle seat if the flight is quite busy. When the checks from Lufty stop coming in. I go to the gate and find that I have been pushed all the way back into the airplane without notification nor explanation. To contact Lufthansa Airlines customer service, you can call the number 1-844-822-0538. Your group booking on lufthansa.com. Lufthansa will begin randomly allocating seats during check-in for base economy tickets. Please choose one of the following authentication options. Had similar issues with United / Lufthansa back then on flights to Europe, and never flew them again. Not worth it. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. Seems like it is still an issue with codeshare flights booked on one airline but dependent on the other for seating, etc. Then he looks at my boarding ticket and says, wait, I'm not even supposed to be here, go to another gate, 15 minute walk in another direction. An advance seat reservation only applies per flight segment. The only time Ive had a problem was an AF Delta meds and actually I was on Delta but checking in at Air France, first the Air France agent tells me you arent allowed to reserve exit row seats and when I showed her the print out of the reservation with the exit receipt, she grudgingly gave me back my seat. However, I imagine the economics change if you have to spend a minimum of 50 for roundtrip seat assignments. Photo: Vincenzo Pace | Simple Flying. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". I think you're jumping the gun here when assuming the worst. I flew with them last month for the first time. After checking again,they told me no, they see the payment but it is now too late. Revenue almost doubled to 33 billion euros Record results at Lufthansa Cargo and Lufthansa Technik Highest Adjusted free cash flow in company history Booking momentum remains strong at high average yields Passenger numbers more than doubled: Over 100 million passengers on board again New aircraft and new cabin interior for premium flight experience Further significant improvement of Adjusted . Not being frequent plane travelers we thought this was prudent.. You can see the exact position of the seats on the seat maps. A pop-up will appear saying that your seat selection is not complete. Lufthansa also need to recognise the fact that some people have breathing difficulties. I had to pay $70 to ensure a seat with my husband. Changes and cancellation conditions of the operating carrier apply. I am posting this out of frustration and to give others a heads up about booking this codeshare. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. I flew Eco light last week from LAX to FRA and Im TAP Gold and it wasnt a problem on either flight to just bring my luggage without any questions asked. If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. Lufthansa Airlines Booking 844-822-0538 Number is an efficient and convenient way to book flights with Sun . I take a photo of his badge and he TELLS ME delete it or I will call the police. Im afraid Lufthansa has lost my chose of traveling. Probably to facilitate service, again at the expense of customers. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". Re: Lufthansa seat reservations are not possible on this flight. To do this, find your trip under My Bookings. Now that I live near Dresden, they are the main airline from here but in a week I will be driving to Berlin to take a different airline to New York. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Call the Police. You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. With a 180-degree recline, these seats can become flatbeds. Lufthansa is much more restrictive than United is when it comes to seat reservations in the economy cabin. I have confirmed seats for those chosen seats weeks in advance. To reserve a spot by telephone, just call the Lufthansa Airlines Reservation Number at 1-844 310-2412. The Senator Lounges are ok but often crowded. Passengers who are HON Circle Members (excl. Also bought my choice of seats. Apparently , without his patronage, the airline would be bankrupt and never be able to fly again. For example, seat prices on Ryanair cost as little as 3 ($3.2) and rise to 14 ($15) for extra legroom options. They feature at least ten centimetres of extra legroom. In Economy Class, Lufthansa offers you the option of reserving a seat with extra legroom on almost all types of aircraft. Wizz Air baggage allowance 5:52 pm. She handed me my boarding pass with a smile and I looked down and didnt say anything but I wasnt business class. D) Why are Lufthansa personnel not offering their supervisors but become angry and send you away to come back later or threaten to call the police ? When I checked in at the airport (Dulles), the Delta/Air France agent told me I would get my boarding passes at the gate, the first indication something was screwed up. Time to leave star alliance and seek for better options. Lufthansa is no longer 5-Star airline!!! Some People scream racism when they are not following instructions or rules. But for now I have left that behind and am enjoying my trip. Thanks so much Mr. important. Wont recommend anyone to fly with LFH. At SN, they are already doing it partially: advance seat assignment fees already apply (12 EUR for standard seat) during online check-in (same as before check-in), however you could ask check-in agent at the airport to change your seat, that remained free. My issue is this: This morning I was assigned a seat toward the back of the plane but not the aisle I had requested. Adios Lufthansa. At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. If you only want to purchase upgrades for some of the passengers in a booking, please contact a Lufthansa Service Center. aisle seat, window seat, seat with more legroom). Sometimes, the price of a code share is less. Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81448028', '');}, 'log_autolink_impression');airlines. I can see the seating part of the interface, but the link to change seats is gone. Air Canada immediately reserved adjacent seats for free (owing to kids) as part of the booking itself. Passengers who have already purchased an advance seat reservation can change free of charge. Lufthansa seat reservations on intercontinental flights are free of charge for passengers in Premium Economy Class as well as in Business and First Class (seat reservations for continental feeder flights are subject to a charge). After 1.5 hrs. Lufthansa is the worst perpetrator for failing to honour even paid seat selections when you've booked a K fare. You are not travelling with a small animal in the flight cabin. I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81453198', '');}, 'log_autolink_impression');flight, This is the version of our website addressed to speakers of English in the United States. I look at him and go, wow. Sure, the cheapest ticket on LH is a bit better than the cheapest ticket on FR, but if you go for FR's Regular or Plus fare, the product is better than LH Economy Classic and it usually costs much less. So it doesn't affect your scenario at all. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. Hi stillaliveca I have flown a number of Lufthansa flights like your within Europe. In principle, upgrade offers can be made on all Lufthansa flights up to 48 hours before departure. You have booked anEconomy Light fare on a continental flight. On the plane it was obvious that there were many open economy seats. Seat . Somebody needs to take a look at Lufthansa operations in Frankfurt. Let us know in the comments! Well of course Lufthansa is simply trying to get people to avoid buying the economy light fares and trade up. Please also note that any carry-on baggage must be stowed in overhead bins as no items may be put near or under the seats of an emergency exit row during take-off and landing. I couldnt of course. To avoid a fee, just scroll to the bottom of the page (without clicking on a seat) and click the orange "continue" button. Won't respond to my refund requestwill have to do a chargeback now. With an Economy Class booking, you can reserve your preferred seat online up to four (4) days before departure. I will try again within 23 hours of the Munich-Valencia flight and see if anything changes. At the gate, it was a madhouse as many others (all?) An exemption to the obligation of wearing a face mask can be made on health grounds upon presentation of a negative Covid-19 PCR test result (no more than 48 hours old) alongside the Lufthansa Group form signed by a doctor. As a LH senator (dropped to silver right before pandemic) who you used to be a big fanboy, the appeal of the airline is rapidly disappearing. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? What do you think about Lufthansa's new seat policy? I do think its particularly noteworthy how Lufthansa describes this as of course (Selbstverstndlich in German), essentially suggesting that it would be ridiculous to have any other policy. But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. While people who decide short notice and pay way more have to sit on the leftover seats.I dont think so. Honestly one has to look closely and I am not sure they do. Passport control is often understaffed and the police are increasingly aggressive - asking to see a return flight, a hotel reservation and when leaving Germany they demand to see your entry stamp into the EU. I logged into Lufthansa and both seats were no longer there, but it offered seat selection for an additional fee. AC often does not allow advance seat selections for (ta && ta.queueForLoad ? I was offered a refund for the seats but I have yet to see it. Simply click on the white "continue without all seats" button to finish booking without adding any extra fees. I have to correct you on one thing: I can perhaps understand it for a basic economy ticket but not for Business Class. For Friday, 17 February, the German union ver.di has called for a one-day strike at various airports in Germany. When I get to their website it now says no seat reservation are available for this flight. It is usually labeled "Airline Reference Code" or something like that. But that doesn't at all mean a middle seat will be assigned when better alternatives are available. Unaware at the time of booking, we wouldn't be able to select seats on a code share. Please do not reply to violations of our Community Guidelines. The amendment fee applies per passenger per leg of the trip. You can also use this number to change or cancel a reservation, check in for your flight, or get help with any other issue you may have with your travel plans. Airlibe management should review this situation and take corrective action to restore the glory. Manage individual bookings. Our main flght attendant was funny ,seemed to enjoy his work and was professional. Service is terrible: ground service at secondary airports is outsourced to untrained staff, needing 1h for biz class check-in, once it's your LH has lost its way, the brand positioning is a mess and customer service at all-time lows: Fees already paid will not be refunded. Even BA let's you choose a seat 24 hour prior to departure. Economy Light is Lufthansas version of the basic economy fares that we have with the major legacy carriers in the United States. If you are travelling in Lufthansa Premium Economy Class or Economy Class, you will find your reserved seat in the train's 2nd Class compartment. Hmmm, I wonder what review they will get. Advanced seat reservation is available on all Austrian Airlines operated flights for passengers holding an Austrian Airlines flight ticket. Coming back to sfo to Frankfurt the security personnel at Frankfurt were on strike. How and when can I reserve my preferred seat? Likes: 0. While frequent flyer and status miles are useful too, Economy Light fares usually only attract a percentage of the usual earnings. As most Airlines around the globe have been charging this fee for a long time, I fully understand. I couldnt of course. You can redeem the award miles you earn for flight awards with our airline partners, which include all Star Alliance partners and other Miles & More airline partners. I find it difficult to find this earth shattering news when you consider what British Airlines is doing for Business Class. If you would like to change this seat, an amendment fee starting from EUR 25/CHF 35/USD 35 will be charged with effect from 21.6.2022. When does the Skytrax rating get updated? I think we will go back to our pre covid routine. Incredible. SAS cancelling Japan flights 5:54 pm. I will not fly Lufthansa any more. 5 years ago. You have successfully joined our subscriber list. I'm grateful to the posters, something new I've learned when booking a code share (ta && ta.queueForLoad ? 4. Multiple seat changes are permitted on the same leg of the trip. (Can't remember whether I used my Lufthansa account or not.) Lufthansa is an embarrassment to Germany and the Star Alliance. To make things even better, Y catering is suspended on short intra-Europe flights, they're claiming staffing shortages. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. These agents are responding to their changing my PAID Seat assignments in front of the airplane by GAS LIGHTING ME back and forth between gates, seeing if I get tired waiting in multiple lines and will just take any seat. Economy class on Lufthansa is a bit more comfortable thanks to better seats. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Lufthansa seat reservations for Economy Class passengers, Seat reservations for Premium Economy, Business and First Class, Seat reservations on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, Conditions for Lufthansa seat reservations. Easy! Received 0 Likes on 0 Posts. Lufthansa has added a new 25 fee to assign seats after check-in on Economy Light fares. Heck with them. I can't believe I really did this for more UA PQP. I'm still peeved that they want $50 per seat to select a seat in premium economy. 3 times in the last three months when departing FRA for the US the policeman manning passport control has told me they can't find my entry stamp into the EU. Theyve been getting meaner and meaner and meaner with basically everything. I also found out United and LOT dont talk to each other well.. Last fall I booked round trip SFO to Frankfurt via Lufthansa website, but was flying on United there and Air Canada returning. I flew Lufthansa r/t SEA to ATH, January 2022. Any free seat assignment option for *S or *G? Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. And yet their pricing still screams full service carrier.. LH has lost its way, the brand positioning is a mess and customer service at all-time lows: They position LH as premium, yet create these ridiculous light fares. Anyone worried, like I was, that we were going to get a 2017-era business class seat can rest easy thanks to the inclusion of the latest technology. Lufthansa is a new RYANAIR. The amendment fee does not create an entitlement to the selected seat number or category. Carry out upgrades, receive special access to advance seat Most helpful comments ( as chosen by the OMAAT community ). Even though that seemed absurd I called United and spoke to a supervisor who confirmed what I thought to be true. Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. Lufthansa is the national carrier for Germany and the largest carrier in Europe. Anyways, we are leaving tomorrow and somehow, we will get them to refund out seat fees. 2023 Rick Steves' Europe, Inc. | Terms of Service | Privacy Policy. If an unforeseen flight disruption results in you needing to be rebooked onto another flight, on which there is no equivalent seat available to you. If you dont like your seat, youll have to pay an amendment fee, starting at $35. How can such an airline still have such a loyal following. United has nothing to do with Lufthansa's seat reservation issue or system They only get the seat assignment info for them which is why it appears on our United App. Shame on them. and then some people (Hallo Lue!) >> Have you tried getting the PNR(record locator) for the Brussels (ta && ta.queueForLoad ? Using your booking code you have access to all your flights. I am back to square one Having paid for seats and having them disappear. Please note that the choice is limited under these conditions. LH has become one of the worst airlines in Europe. Online seat selection is free of charge from 23 hours before your flight departure. I recently flew with Lufthansa from London to Frankfurt and then on to Singapore. But not on a train that would get me to Munich on time! This website uses the following additional cookies: (List the cookies that you are using on the website here.). He gets angry at me and closes the door and says no more boarding. Who benefits from this code share malarkey? Isnt the stamp something they find on their own when they flip through you passport when you depart? As Lufthansa described this option up until now: Of course, all the remaining seats can still be selected free of charge once check-in for the relevant flight begins, usually from 23 hours before departure. The 50/$70 'amendment' fee on roundtrip flights could be a huge factor for those choosing between full-service Lufthansa and low-cost airlines on shorter flights. Update from a booking on Jan25 2022 - Long haul flight from SFO to BLR involving Air Canada and Lufthansa with 2 kids (2 and 9 years).
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