Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Lucy In The Sky consumer reviews, complaints, customer service. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. She was a total pleasure to work with. Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Lucy never replied to me or PayPal. From time to time, we may restrict access to some parts or all of this Website. They have horrible customer service and cannot call because it's a bogus phone number. This company responds to reviews on average within 5 days. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, - Kate, Hi Gosset! where you can enter your landline number to check the service. Store credit took weeks. Tip for consumers:Do not buy from this company. Sky Support Email. We'll send her your regards! This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. -Kate. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. For further information, please visithttps://help.afterpay.com/hc/en-au/. They weren't prepared for homecoming season and got behind. Please email us at resolution@lucyinthesky.email if anything else. Contact BT for help and support with your BT broadband, TV, home phone or mobile. The cost of foreign products and services may fluctuate. tablet. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Gucci belt men Marmont . In the case of any expired store credits, we will gladly issue another current one for the same value. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). Our regular return policy applies to all orders made through AfterPay. We're so glad we were able to help with the return. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. I love Lucy in the sky ! LUCY IN THE SKY Help Centre. Sharing is caring! Poor Customer Service! Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Ordered 4 dresses in August 2022 for several events (totaling over $300). Hi Mike, Thanks for your feedback. O2 do tend to change them occasionally if they become oversubscribed. Do you agree with Lucy in the Sky's 4-star rating? So ordered the 3rd dress in a different style. I am beyond disappointed in this company and its respect for its customers. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. We may from time to time include third party links on our Website. Although some question the quality of products, Lucy in the Sky is a great place to look for a dress for any event. If you are in between sizes, we would generally suggest to order a size up. Please email us at resolution@lucyinthesky.email so we can look into your refund. Incredibly scammy and misleading. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. -Kate. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. As soon as you place the order, it is processing on our end. Published by 9138-4529 Quebec Inc. on 2022-08-31. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? We use dedicated people and clever technology to safeguard our platform. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. Terrible return policy. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Please use the following size guide to help determine your size of clothing. I'm so frustrated because they don't have a phone number. I am telling all my friends how bad the quality is and to never order from them. No further information is required on your end, the return label has all your information. Lucy in the sky did not inform me back in November, that the dress was not in stock. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. What Is Lucy in the Sky? HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Horrible return policy. Order from a different boutique. I have a very box shape body but this bran hella create lavish looking dresses for my body type. I reached out 5 days ago to see where it was. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. DO NOT BUY FROM THEM. This Privacy Policy Statement only covers our Website and does not cover any other website. No! -Kate. I emailed on 9/16 noone has contacted me. Lucy has a story. We would suggest to double check your card details. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. - Check in with your local post office, as packages are often held there for pick up. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. Message KYLA via the following: We're sorry to hear about your issues with our return policy. You would have received multiple shipping notifications if this is the case. It is an eligible payment method for all U.S orders over $35. After waiting since November, I feel as though I should be compensated for this order because of what a negative experience I have had. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. Technical support. I never got any notification from them that my dresses would be late or anything. -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. Thanks for your feedback. Yes! Save ur money and timego to windsor insteadur going to end up there regardless. I foresee no dress, no money returned and no reply. Phone Email. Absolutely terrible customer service. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Account and billing. Hi Denver, The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Hi Mandy, Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Yes, the one dress I never received was . Horrible customer service. If you need your dress for a specific date you might want to find a different one. Shipping is free over US$75 and US$6.90 for orders under US$75. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. I've never encountered an online retailer like this. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Get Sky Broadband - 08442 411 653. Free Shipping Worldwide, over US$50. Be careful of ordering something for a particular occasion. - Kate. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Shop now at www.lucyinthesky.com. Ordered my daughter a winter formal dress. Two out of four of the dresses arrived by January. You can email us at resolution@lucyinthesky.email! We're so sorry to hear that you had issues with your order. Their trendy collections are always changing and they offer many sales. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . This will be automatically applied to your account attached to the email address used for the order. Prom season is here, and you deserve to look and feel amazing for your big party! This site promises to ship an item by a certain date. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. Order took over 2-4 weeks to be delivered. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Phone Email. Article created 4 years ago. Help and support; Contact BT; Back. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Please email us at resolution@lucyinthesky.email for further assistance. I had a few concerns about my order and my online team member Danielle M. was very helpful. Hi Grace, Thanks for your feedback. Trust that their reputation is deserved. Do not purchase from Lucy in the Sky. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. -Kate. Hi! You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. This document governs your relationship with www.lucyinthesky.com (Website). They are absolutely, THE VERY BEST!!!! We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com We're so glad that our customer service team was able to assist you. Its pathetic that they do that to customers. These companies are a dime a dozen, you can 100% find another that actually values customer service. Not Available. The dresses were way too short - they barely covered my butt. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? We're sorry to hear about the sequin issues on the dress. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Please note that business days do not include weekends or public holidays. Great customer service. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! Once a order has been shipped this cannot be canceled. "lucy in the sky. If you're reaching out to us regarding an order, please have your Order ID in your message. All orders are subject to availability and confirmation of the order price. This isn't a real company. It has been such a negative experience. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. We're sorry to hear that you had issues with your order. We're sorry to hear about the order being delayed. We're so sorry to hear about the order. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. It is a no for me. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. We have a range of ways to get in touch for new and existing customers. But Sarah S got my exchange going and it will make it in time! Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. LUCY IN THE SKY IS OUR GO TO! Her mom (Gene's mother's sister) has moved to France. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. I would never recommend purchasing from this company unless you don't care if you ever get the item. Either you embrace "diaper astronaut love triangle" or you don't . Is Tata Sky service free? Check out what 6,864 people have written so far, and share your own experience. The reps copy and paste generic statements to your emails and don't actually solve any issues. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Cassandra M. went beyond. By December they were all expected to arrive, but none of them had even shipped. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. I have twice ordered from this website (years apart) and both times my items were not sent out. Hi Jay, I placed an order and was waiting for more than a month. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Please email us at resolution@lucyinthesky.email so that we can better assist you! Company is a scam that sucks money and slow on delivery even though all items stated are in stock. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. The quality of clothing is so bad. Any orders cancelled within 14 days of being placed can be cancelled for store credit. -Kate. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Try the following: 0800 587 4005. I have emailed twice and now we are scrambling for a dress for homecoming the week of. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Please email us at resolution@lucyinthesky.email so that we can further assist you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Products used:None, I never received them. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? -Kate. Do not trust this shop to deliver. Registered: 04-01-2009. on 10-08-2013 09:47. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. We're so sorry to hear about the order. Please contact us via Live Chat for 24 hour customer care. We want to make sure that this refund goes through immediately. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. I ordered a size larger and they still didn't fit. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Shein has better quality than this garbage! - Kate, Hi Paula! If we are unable to contact you we will treat the order as cancelled. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. . After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women.
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