How do I turn biometric authentication on/off? You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. We will say "yes" to all reasonable requests. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. When you click the. We will not retaliate against you for filing a complaint. Example: We give information about you to your health insurance plan so it will pay for your services. Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. You can complain if you feel we have violated your rights by contacting us using the information on page 1. For urgent matters, call 911. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. Select the payment you would like to view. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Get answers to patient FAQs and access tools that can help you on your journey. We can use and share your health information to bill and get payment from health plans or other entities. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. trouble logging in, password assistance, access to family members information etc.) We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. Why doesn't anything happen when I click on a medical form? Why is the athenaPatient app only available to patients of specific customers right now? See how our technology and expertise can have you thriving from day one. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. For Android devices: athenaPatient requires OS versions 10.x or above. Please try again in a few moments. Cookies are used for system performance functionality. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. The patient portal now exists in Spanish. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. How do I edit how my contact preferences for different types of notifications? Explore apps and services that integrate with our solutions to optimize workflows and practice experience. For the best experience when using our site, please update to the latest version. If you tell us we can, you may change your mind at any time. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. What is the feedback form, and how do I use it? When an appointment is available for check in, you will see a button next to it labeled. Navigate to your Patient Portal login page. Maximize your revenue by collecting more of what youre owed, faster. In the meantime, you can always log into your Patient Portal using a web browser to check this information. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. powered by. Start by clicking the button below, and logging in with the email and password you already use. How do I ask a question about my account balance? We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). If you need to speak with the office sooner, please call the office directly. . We have to meet many conditions in the law before we can share your information for these purposes. We have to meet many conditions in the law before we can share your information for these purposes. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. A link to reset your Patient Portal password has been sent to. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. Please click OK to continue your session. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. We plan to offer athenaPatient to all athenahealth customers and their patients soon. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Why can't I delete my sent and archived messages? Select the message type from the dropdown options based on the topic of your question. All communications between you and your provider's office are carried over a secure, encrypted connection. Follow these instructions to reset your password. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. What do I do? Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. The Practice Entities have no control over the security or privacy practices of these external websites. This website and Patient Portal contain links to websites operated by other parties. trouble logging in, password assistance, access to family members information etc.) We will say "yes" unless a law requires us to share that information. How do I know which providers share data (appointments, messages, test results, etc.) This notice describes how medical information about you may be used and disclosed and how you can get access to this information. You will also see a list of other individuals connected to your account with health records at the listed provider groups. The Portal is not intended for use by anyone outside of the United States. To do so: Adobe Acrobat is required to view and print forms on the portal. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. If you don't agree, don't use the Patient Portal. Why doesn't anything happen when I click on a medical form? If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Please notify us immediately if you believe the security of your Portal account may have been compromised. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. This can occur when the data systems are undergoing maintenance. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. We will provide a copy or a summary of your health information, usually within 30 days of your request. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox.