Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. It looks amazing and well constructed. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. If you received a UPS Ship Notification email, you may track your shipment at ups.com. Sign up for promotions, decorating tips and more from our team. We will definitely be repeat customers. For this reason, we will be purchasing the Tahoe & we will continue to work with David. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. 51 customer reviews of Arhaus. Slipcovers: Arhaus vs. Ballard. How do I apply for an Arhaus Credit Card? What do we find? When it arrived, it had a stain on it--water stain? They did finally get our order completed a few months later. A Arhaus employs approximately 20+ people. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. Arhaus custom The arm of one custom chair, the wood is split. It is your responsibility to inspect your product upon delivery. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. If I could give less than 1 star, I would. Thank you for your exceptional service and quick turnaround time! The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. They took longer than expected. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. All the dishes I paid full price for and I didn't get to use have since gone on sale. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. I called Arhaus a week and a half later. We ordered six leather dining room chairs. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. So here I am still not being refunded by a company that has received the returned items. Say what? They refunded Le the wrong amount and sent a bill! Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. Insane. I have spoken to numerous managers, concierge managers and etc and so far nothing. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. I spend about $5k to purchase the patio furniture last December. ForLocations, The World's Best For Customer Service Info. Debra Cleare helped us with bedroom furniture, accessories and tables. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. A 10% restocking fee will be applied. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. I will never do business with them again. Again, special thank you to Tracy, and thanks to the rest of the staff there. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. Definitely coming back to finish off my home! So far non of it has fixed our issue. Highly recommend Arhaus as a very good store with beautiful merchandise. Everyone is always so helpful and pleasant to work with. We want you to love your new piece as much as we do. They told me they dont cover surface issues, are you kidding me? Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. Slumber Search is supported by readers. Q Where is Arhaus located? Return Policy: 14-60 Days With Restrictions. We will work with you to resolve the issue to your satisfaction. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. Comenity Reviews. We spent close to $75k at this store and purchased their warranty on the furniture. How can I check on the status of my order? Had a very helpful designer who gave us numerous options and ideas. After the third time, the concierge suggested that I return the chairs and chose new ones. Tracy worked with me and was very pleasant to deal with. Know what you want before you order but seriously you can't go wrong buying at Arhaus. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. Now, today, late November. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. I'm being passed from employee to employee who have no idea what's going on. The store is a joy for us to shop in and I don't particularly like furniture shopping. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. Gorgeous product! Great furniture and sales people. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Most of our products and custom options are available online, however not all pieces are shown. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. The Palmer bedroom set we purchased looks great and very impressed with the quality. I love my beautiful, charming, cottagy apartment thanks to Arhaus. We make every effort to display the colors of our products accurately on the website. I did so, and they sent a third party furniture repair company. I asked for 10% considering I spent all night upset with my experience. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. The follow up service is just as slow. Arhaus is a lovely store in Plano/ Frisco Texas area. Run don't walk away from Arhaus! We aim to provide readers with the most up-to-date information available about today's consumer products and services. Not my favorite to say the least. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. It's for sure my favorite furniture store in San Diego! Cannot be returned. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. We purchased a sectional from the Northpark Arhaus this past summer. Jerry B. said: Montgomery Mall is the premier place to see jailbait. The least they can do is have great customer support for the prices they charge. Do you ship to Canada or other international destinations? They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Second, there are buttons that go into the cushion. They are awful at customer service and do not stand behind their product. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. We want you to love your new piece as much as we do. Out butts hit the wood on the seat cushions. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. . I do wish companies would standby there commitments and honor what is being sold to the customer. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . I requested new back cushion, fabric only, and was told No. The prices are very competitive and the staff is stellar! We purchased this table a year. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. Poor customer service. I ordered same table 16 weeks ago, and still no set delivery date! Learn more about purchasing Worry-Free Protection Plans. Even if you spend thousands of dollars you will not receive any support. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. 2023 ForLocations.com All rights reserved. We use intelligent software that helps us maintain the . He was very rude and said "you're done looking around get out." NO. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. I recently purchased a dining room set from this store location. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. DO NOT BUY the worry-free protection. Does someone need to be home to accept my delivery? We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). I bought $4500 worth of stuff on the website and they charged me $5500. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. Now I just call her at Arhaus and tell her what I want. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. No problem with ordering, delivery etc. Reviews and acts upon all email and company communications; We highly recommend them and will be certain to work with them again. The aesthetics of Arhaus is simply beautiful. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. We've decided to keep it although we're not really happy with what we got. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. I have called, many times. I just ordered too much ;). Andrea and Chris are amazing. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. Can I make a payment on my Arhaus Credit Card at a store location or online? My interior designer Tricia, was amazing to work with. I do wish returns would be a little less costly. I would not be purchasing from them again and would not recommend them. Much better service from both. I mailed both boxes back to Ahaus the same day. I cannot comment on the quality of my furniture since I have just received it. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. They are liars, don't live up to their commitments, and are rude. It was not listed "AS IS" so I expect all parts to come with it. Worst customer service ever, the sales associate lie to you about the delivery schedule. Do you have a program for Interior Designers? I will rather go to Bob's furniture. Minimum payments are required for each Credit Plan. Placed an order for a dining room table in January. 30 days: Bedding must be returned unused in the original product packaging. Guess im out $250. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. The cons: High prices. Better yet, these already-marked-down slipcovers were an additional 50% off. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. They then promised late August. Like all things you read on the Internet, understand there is no better judge than yourself.