Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. * Make independent complex decisions within the scope of your authority Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. At Alight, we are reimagining how people and organizations thrive. We combine data-driven . In addition to a base salary, this position may be bonus eligible. Reporting Relationships Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Find out if you meet the requirements! Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Our story starts with a simple universal truth: Every business is a people business. You have already created a job alert with same filters. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. We're always looking for great talent. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Must be able to work a flexible schedule based upon high call volume needs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. You have Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) * Bilingual (English/Spanish) is a plus Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. * A demonstrated successful work history in customer service, insurance, or related field. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. You can also receive alerts via instant message. This role is designed for people who have strong empathy and communication skills. This job is no longer accepting applications. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. You can deactivate or delete job alerts by clicking the button below. Full Job Description. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Our people are our greatest assets at Alight Solutions because People Matter! We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Read more This position supports Alight s benefits administration and HR BPO platform businesses. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. There is no travel required for this position. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Alight believes diversity should be visible, valued, and sustained throughout the organization. Si es as, entonces ReedGroup es para ti! We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. We strive for Excellence Every Day by collaborating with our clients and colleagues. at Alight Solutions. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Scroll down below to view similar jobs . * Create and update employee files in database, as authorized. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Esto te describe? Visit the company website to obtain information on the company and review the job description prior to your interview. Every colleague shapes how Alight can become better, stronger and brighter together. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. People can always trust us to say what we mean and depend on us to do what we say. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Customer Care Representative Human Resources. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, This is a 6 months project and we offer Full Time Shifts (Rotating). The mission of our customer care teams exemplifies the need for humanunderstanding. Benefits . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. You will be notified during the hiring process which checks are required by the position. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. We are forthright and genuine when we speak. Learn more at . to demonstrate your interest in the role. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language About Alight Solutions Alight is a leading cloud-based human capital technology and services. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Find out if you meet the requirements! Bilingual (English/Spanish) Customer Care Rep - Virtual. Customer Care Representative Human Resources. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. View Job description, benefits and responsibilities. You have successfully created a new job alert. We want you to join our company with 25 years of industry experience. Pros. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Location Customer Care Representative Human Resources. Type: Full Time Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. The mission of our customer care teams exemplifies the need for humanunderstanding. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . You will be notified during the hiring process which checks are required by the position. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Alight is committed to the continued development of our colleagues. Get a free, personalized salary estimate based on today's job market. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Required Skills. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. We strive for Excellence Every Day by collaborating with our clients and colleagues. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Join our team. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Acknowledging and resolving customer complaints. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required.